Frequently Asked Questions
FAQ
To each question an answer.
Below, you’ll find our helpful tips on usage and answers to frequently asked questions we’ve encountered over time. If you don’t find what you’re looking for, feel free to contact us by email or phone. We will get back to you as soon as possible!
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Where are our products made?
All SoldiDesign products are made in Italy: assembly takes place in Tuscany, and printing in Lombardy. All components, from the smallest screw to the box, are sourced from suppliers located in Italy.
What are the delivery times?
The dates refer to the estimated shipping time, not the delivery date. The courier generally takes 1-3 working days for delivery in Italy. In Europe, it can take 2-6 working days.
The arrival date depends on the brand's availability, the purchase date, and the delivery location. For more information, check our shipping times and costs.
What is the warranty period?
The conformity warranty lasts for two years from the date of purchase. For further details, please consult our Terms and Conditions.
How can I return an item?
Returns can be made within 14 days of receiving the product. Shipping costs are the customer’s responsibility. The product should be sent to: Via Pratignone 50, 50041 Calenzano (FI), Italy. For more information, consult our Terms and Conditions.
Are the products delivered assembled?
All our products come fully assembled, except for the Sfera modules, which only require the components to be screwed together.
OVETTO
What is the capacity of Ovetto?
Ovetto has a total capacity of 54 liters, similar to a large demijohn, a mini-fridge, or an aquarium.
What bags should I use?
Standard 25/30 L bags are perfect for Ovetto.
Why is Ovetto sustainable?
Ovetto is made from recycled plastic (ABS and polypropylene), and it’s 100% Made in Italy.
Can I use Ovetto outdoors?
Yes, Ovetto can be placed outdoors, but it is recommended to avoid prolonged exposure to direct sunlight, as, like all plastics, it may discolor or change color due to rain or temperature fluctuations.
What is the average lifespan of Ovetto?
Ovetto is made from recycled plastic, designed to last and withstand time, with an average lifespan of about 10 years.
My Ovetto has small dents on the sides. Is it dented?
No, Ovetto is made from ABS, and it cannot be dented. The small dents on the sides are a result of the internal structure’s shrinkage and are necessary features to ensure the structure's integrity.
How do I clean Ovetto?
It’s recommended to use neutral, non-aggressive products for the exterior. For the interior, regular cleaning with any disinfectant is advised.
What should I do if a component breaks?
Ovetto is made up of over 25 components, all of which can be replaced. You can purchase individual parts directly from our website in the spare parts section: Link to spare parts
BUC
How does BUC work?
BUC consists of two parts: a base and a lid. To open it, simply lift the lid. There are rods on all four corners of BUC, and the cotton bag has pockets that need to be inserted into the rods to secure it correctly. You can remove the cotton bag and conveniently transport your laundry to the laundry area.
Can I connect multiple BUC units together?
Yes, you can connect multiple Buc units. Thanks to its modular design, you can place several BUC units next to each other to create a custom sorting solution. BUC already has four holes for assembly, which is done with 4x10 screws and M4 nuts.
The bottom of my BUC has small dents on the four corners. Is it dented?
No! ABS plastic is a highly durable material used in many everyday items, such as pipes, musical instruments, automotive body parts, and even in famous construction bricks. The small dents on the four corners of BUC are a result of the internal structure’s shrinkage during production. These are essential characteristics for the structural integrity.
How do I clean BUC?
It’s recommended to use neutral, non-aggressive products for both the exterior and interior.
SFERA
What is the capacity of Sfera?
Sfera has a total capacity of 120 liters, just like a comfortable bathtub.
What bags should I use for Sfera?
Standard 55/60 L bags are suitable for Sfera.
Can I use Sfera to dispose of organic waste?
Sfera is designed for use in public spaces, where large amounts of waste are generated, and to ensure high hygiene standards. For this reason, it does not have hatches with closures, to avoid direct contact with waste and facilitate the management of discarded materials. Therefore, it is not recommended for organic waste.
Can I place Sfera outdoors?
Yes, Sfera can be placed outdoors. It’s made with UV protection, but it is recommended to avoid constant direct sunlight exposure, as, like all plastics, it may discolor or change color over time due to rain or temperature fluctuations.
What is the average lifespan of Sfera??
Sfera is designed to withstand frequent use in public or crowded spaces. The recycled plastic used is selected for its durability, with an average lifespan of 10 years.
Why is Sfera sustainable?
Sfera is designed as a circular project, inspired by the shape of planet Earth, aiming to make waste sorting even more effective and easy. It is made from recyclable plastic materials (ABS and polypropylene) and regenerated fishing nets.
How do I clean Sfera?
It’s recommended to use neutral, non-aggressive products for the exterior. For the interior, regular cleaning with any disinfectant is advised.
How do I replace the bag in Sfera?
- Lift the lid of Sfera from the side where you need to replace the bag. This will give you easy access to the inside where the bag is located.
- Remove the full bag as you would with a regular bin.
- Take the new bag and place it in Sfera’s compartment. Secure the ends of the bag to the rods by slotting them into the "X" shaped notches. Ensure the bag is positioned well so that it stays stable and does not detach easily.
INFINITY
What type and how many shoes can I place in Infinity?
You can store any type of shoe, including low boots. Each shelf can hold two pairs of shoes. For shoes taller than 15 cm, spacers are available to increase the distance between the shelves.
Infinity is also suitable for men's shoes up to size 44. For larger sizes, the toe may stick out slightly.
Can I use it for something other than shoes?
Absolutely! Infinity is not just a shoe rack, but an incredibly versatile display piece. You can use it to store and showcase bags, accessories, scarves, hats, and much more, letting your creativity run wild.
What are the spacers for?
The 10 cm or 18 cm spacers allow you to increase the distance between shelves to suit different space requirements.
How do I clean Infinity?
It’s recommended to use neutral, non-aggressive cleaners. Avoid using abrasive sponges.
ROYAL TWIN
How many clothes can I hang on Royal Twin?
Royal Twin has 12 hooks, but you can also hang clothes on the top and tips of the "head."
How do I clean Royal Twin?
It’s recommended to use neutral, non-aggressive products.
LOVINO
How does Lovino's closure work?
The opening and closing of this item are done through integrated magnetic plates. To open it, simply apply light pressure on one side of the structure to separate the two halves. To close it, bring the two parts together, and they will automatically align thanks to the magnetic attraction, ensuring a stable and secure closure.
How do I clean Lovino?
It’s recommended to use neutral, non-aggressive products.
O-VOILA'
How do I clean O-Voila’?
It’s recommended to use neutral, non-aggressive products for the frame. For the mirror, clean with a cloth dampened with water or a specific glass cleaner, and dry with a clean cloth.